Infrastructure

Decision near on electricity "saves and winbacks" ban

Jenny Ruth
Fri, 14 Feb 2020

The Electricity Authority is about to release its final decisions on new rules governing what happens when a consumer decides to switch electricity suppliers."We will release the decisions in the next two weeks and then implementation will begin from March," EA chief executive James Stevenson-Wallace told BusinessDesk."The criticisms we're getting at the moment is mostly around saves and winbacks," Stevenson-Wallace said.The term "saves and winbacks" is industry jargon for the practice of incumbent retailers attempting to discourage customers f...

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