Why tick box conduct compliance doesn’t cut it anymore

Clare Bolingford
Tue, 03 May 2022

Why tick box conduct compliance doesn’t cut it anymore
Clare Bolingford argues the financial sector needs to focus on its customers. (Image: supplied)
Clare Bolingford
Tue, 03 May 2022
New Zealand is undergoing one of the most significant evolutions to the way we regulate financial institutions, reflecting a need to ensure our laws keep pace with public expectations, changing customer demands and technology.This means changing our regulatory lens at the Financial Markets Authority - Te Mana Tātai Hokohoko to look at how fair and equitable are the outcomes that customers experience.Customers are more interested in – and affected by – whether their product works for them and if they receive a good service than wheth...

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