Why tick box conduct compliance doesn’t cut it anymore

Clare Bolingford argues the financial sector needs to focus on its customers. (Image: supplied)

Tue, 03 May 2022

New Zealand is undergoing one of the most significant evolutions to the way we regulate financial institutions, reflecting a need to ensure our laws keep pace with public expectations, changing customer demands and technology.This means changing our regulatory lens at the Financial Markets Authority - Te Mana Tātai Hokohoko to look at how fair and equitable are the outcomes that customers experience.Customers are more interested in – and affected by – whether their product works for them and if they receive a good service than wheth...

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