Opinion

Why tick box conduct compliance doesn’t cut it anymore

Clare Bolingford
Tue, 03 May 2022

Why tick box conduct compliance doesn’t cut it anymore
Clare Bolingford argues the financial sector needs to focus on its customers. (Image: supplied)
Clare Bolingford
Tue, 03 May 2022
New Zealand is undergoing one of the most significant evolutions to the way we regulate financial institutions, reflecting a need to ensure our laws keep pace with public expectations, changing customer demands and technology.This means changing our regulatory lens at the Financial Markets Authority - Te Mana Tātai Hokohoko to look at how fair and equitable are the outcomes that customers experience.Customers are more interested in – and affected by – whether their product works for them and if they receive a good service than wheth...

Not convinced yet?

Subscribe to our Daily News Update free newsletter.

Property
A 'reasonably difficult' thorn in Thiel’s Wānaka site
Brent Melville | Wed, 25 May 2022

Whether Peter Thiel's rich lister lodge falls within the 'visual requirements' for an outstanding natural landscape has become the central theme in his battle with the local authority.

Economy
RBNZ raises rates by 50 basis points to 2.0%
Rebecca Howard | Wed, 25 May 2022

The central bank sees the OCR peaking at 3.9% in June 2023 but then easing back to 3.5% 

The Quiz FREE
QuiznessDesk, Wednesday, May 25, 2022
The Quizmaster | Wed, 25 May 2022

This chilly weather is the perfect time for you to test your smarts in our daily quiz. Good luck!

Partner content
Small business lessons for attracting and retaining staff

Employers battling through the ‘Great Resignation’ are now faced with the ‘Great Brain Drain’.

Partner content
People leaders are key to wellbeing but still need help

One in three people say they have experienced an issue with an unsupportive manager