Kiwibank says customers have a dwindling need of physical branches

Thu, 13 Dec 2018

By Jenny Ruth Dec. 13 (BusinessDesk) - Kiwibank says the number of customers using its branches has halved since 2015 and that fewer than 5 percent of customers use a branch as their only means of interacting with it, the bank’s chief customer officer Mark Stephen told a parliamentary select committee. Stephen and executives from New Zealand Post including chair Jackie Lloyd were before the Economic Development, Science and Innovation Committee to explain why New Zealand Post is closing so many branches. Until recently, all Kiwibank’s...

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