
Rachel Barrow
Lotto New Zealand
Chief customer officer
- Appointed March 2021.
- Has held senior leadership roles in customer sales and service, account management, contact centres, operations and risk management.
- Began her career in the UK, worked in the USA and Australia before moving to NZ in 2001.
- Holds a BSc and MBA.
Connected People More Connections
Connected Entities More Connections
Discover the public sector and its key players
Discover the investigation
NZ is one of the least efficient high-income countries at delivering infrastructure – just look at light rail.
Ashley Bloomfield is stepping down as the omicron outbreak starts to fade and ahead of major health system reform implementation.
The government doesn't have the in-house capacity for a reform programme as big as three waters.
The Ministry for Primary Industries is making 1,000 fewer annual inspections, but GPS tracking makes them more targeted.
Meet the man trailing the money on the country's largest fraud cases.
The number of people going through MIQ dropped by 30% in 2021 as a series of decisions reduced capacity.