After the crisis – mobile solutions with flexibility
Necessity is the mother of invention, a point well illustrated during and following the Christchurch earthquakes ten years ago and driven home by governments, business and telco’s response to the covid-19 global health crisis.
Both events, and the evolution of a myriad of digital connectivity business options, including for example Zoom, have reinforced the importance of having a reliable, resilient digital network with easily accessible technology at your fingertips – no matter the location.
Outside of some remote rural areas (which we’re working on) New Zealand has a robust fibre and cellular network.
But there’s no doubt that the covid event has had a more profound impact than prior crises, primarily due to the need for social distancing, its global nature and the fact that it impacted almost everyone equally.
And that has inspired a mobility revolution of sorts, fast tracking stay-at-home efficiency for everything from call centres and university lectures to sales conferences and networking events.
For larger organisations, for example government agencies and corporates with hundreds of people across multiple locations, the challenge that comes with ensuring a cohesive, and uninterrupted channel of communication can be the IT department’s worst nightmare.
It is into this environment that Spark has launched its latest Mobility as a Service offering, aimed at taking the hassle factor out of micro-managing mobile connectivity, across potentially hundreds of staff.
The service, grounded in its telecommunications as a service product which has been gleefully adopted by government agencies and councils, effectively provides a one-stop-shop for larger organisations. That is, for those organisations with more than 100 employees - and outsourcing the hassle factor of managing a fleet of phones.
As to the nitty gritty, the deal is a fully flexible, end-to-end device management solution, including a mobile plan bundled with hardware options in a single monthly fee.
That is music to the ears of IT teams who have a lot on their plate and who are just pleased to side-step the regular barrage of regular complaints, new phone requests and staff transfers.
The solution has effectively been field tested at government and regional council level.
In one case, a small IT team of 12 was tasked with taking care of the technological needs of a team that had grown by 20 percent to more than 250 employees in the space of less than two years.
Managing the mobility needs an evolving staff, through civil defence crises including covid-19 response and environmental issues, rapidly became a major problem.
In that case, one of the most attractive features for the head of the IT team was the scalability of the solution, reflected in the nature of the open term device rental and the ability to add or remove devices as required.
There are also tiered device and plan options, which have been tailored for what users really require – as a true ‘tool of trade’.
Spark has also been very focused on engineering its ‘one solution’ platform, which is simple to set up and offers direct support for organisations.
At its simplest level, when the phone is no longer needed or outlives its usefulness, it is sent back. No mess, no fuss.
It won’t be for everyone, but for those that have used it, it fits the bill.
Visit https://www.sparkdigital.co.nz/maas for more details.