Retirement commissioner’s ideas face industry opposition

Retirement commissioner Jane Wrightson says legal documents need to be standardised. (Image: Retirement Commission)

Thu, 25 Aug 2022

Most retirement village residents are happy most of the time, but, by definition, dispute resolution systems always deal with a minority of customers, retirement commissioner Jane Wrightson told the Retirement Villages Association (RVA) conference.If that wasn’t the case, the businesses such systems cover “would be dead”, Wrightson said.“World-class dispute resolution practices are a sign of the maturity of a sector and we have some way to go here,” Wrightson said on Tuesday at a break-out RVA session at the confer...

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