IRD hopes website failures, disconnected calls won't be repeated next year

Wed, 01 Aug 2018

By Sophie Boot Aug. 1 (BusinessDesk) - Inland Revenue's commissioner says it will try to avoid this year's series of failures in its online MyIR system and hundreds of thousands of cut-off calls next year, when it implements automatic tax refunds for the first time. The tax collector disconnected 45 percent of calls made to it - 286,392 calls out of 630,921 - in June, with another 79,621 callers hanging up themselves while waiting to reach the customer service team, according to an Official Information Act request published by Stuff. That...

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