Commerce Commission pushes KiwiRail to compensate customers for cancelled ferry sailings

(Image: NZME)

Thu, 17 Apr 2025

More people whose travel plans are derailed by Interislander ferry cancellations will now be eligible for compensation.Interislander, which is owned by the state-owned enterprise KiwiRail, is loosening its approach towards compensating customers affected by mechanical breakdowns to ensure it complies with the law.It is compensating customers affected by a raft of cancellations in early 2023.It’s also opening itself up to considering reimbursing customers affected by other cancellations in the past, and using a more consumer-friendly compe...

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