Less than half of customers say banks can be trusted

Tue, 23 Apr 2019

By Jenny Ruth April 24 (BusinessDesk) - Consumers tend to be satisfied with their banks overall but less than half think banks can be trusted and almost two-thirds doubt they have their customers' best interests at heart. Consumer NZ’s latest annual banking survey found that, overall, 60 percent of respondents were happy with the service they were getting from their bank, about the same result as in last year’s survey. However, only 47 percent said they think banks can be trusted and only 35 percent said they think banks have their bes...

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