Spark repays $15.7m it mischarged customers

Wed, 10 Aug 2022

Telecommunications company Spark has had to refund nearly 113,000 customers more than $15 million after they were charged for a wire maintenance service they didn’t need or couldn't use or benefit from.The Commerce Commission said it began investigating the phone company in 2020 after a customer complaint.Spark has provided the regulator with enforceable undertakings that committed it to refund all affected customers and it has already refunded about $15m with a remaining $348,757.92 still to be refunded to 4,921 customers.Between 201...

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