Why tick box conduct compliance doesn’t cut it anymore

Why tick box conduct compliance doesn’t cut it anymore
Clare Bolingford argues the financial sector needs to focus on its customers. (Image: supplied)
Clare Bolingford
New Zealand is undergoing one of the most significant evolutions to the way we regulate financial institutions, reflecting a need to ensure our laws keep pace with public expectations, changing customer demands and technology.This means changing our regulatory lens at the Financial Markets Authority - Te Mana Tātai Hokohoko to look at how fair and equitable are the outcomes that customers experience.Customers are more interested in – and affected by – whether their product works for them and if they receive a good service than wheth...

More Markets

NZX 50 ends the week down 1.5% in flurry of index reweighting
Markets Market close

NZX 50 ends the week down 1.5% in flurry of index reweighting

The S&P/NZX 50 index dropped 89.42 points, or 0.8%, to 11,682.39.

Paul McBeth 21 Jun 2024
KMD Brands guidance undershoots analysts' forecasts
Retail

KMD Brands guidance undershoots analysts' forecasts

Group sales between February and May have fallen 8.4% year-on-year.

Analysts downgrade Channel Infrastructure
Infrastructure

Analysts downgrade Channel Infrastructure

The move follows BP's selling its stake.

Ian Llewellyn 21 Jun 2024
NZ shares rally as economy edges out of recession
Markets Market close

NZ shares rally as economy edges out of recession

The S&P/NZX 50 index rose 100.62 points, or 0.9%, to 11,771.81.

Paul McBeth 20 Jun 2024