AAMI trials Soul Machines’ virtual human tech

Tue, 01 Jun 2021

Australian insurance company AAMI is trialling a virtual human developed by NZ-founded Soul Machines as a customer service tool.Female virtual employee Ava can interact directly with customers as they shop online for insurance.Customers must activate the microphone and camera of their device to ask Ava questions. AAMI said Ava can read facial expressions to adjust her tone depending on the customer’s mood.Soul Machines chief business officer and co-founder Greg Cross said Ava uses the company’s patented digital brain technology as p...

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