Amazon is quietly disrupting the contact centre market

Amazon claims Connect brought onboard 5,000 new contact centres globally in the first two months of the pandemic.

Thu, 25 Feb 2021

When Amazon founder Jeff Bezos steps down as chief executive later this year, it won’t be so much a changing of the guard at the tech giant as the ascension of a loyal deputy.Andy Jassy, 53, will run the company, but Bezos, as executive chairman and a significant shareholder, will still have his hands on the reins even as he diverts his attention to his rocket company Blue Origin.Jassy has been at Amazon since 1997 and is steeped in the Bezos ‘Day One’ philosophy. His appointment surprised no one. His claim to fame is as the d...

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