Public servants lagging private sector productivity, outsourcing criticised

Tue, 04 Feb 2014

By Olivia Bascand Feb 5 (BusinessDesk) - Lower quality and higher costs have been experienced as a result of outsourcing, 44 percent of public service workers say in the latest New Zealand Productivity Pulse from accounting firm Ernst & Young. The survey suggests the gap between productivity levels in the public sector compared to the private sector totals around $280 million a year. EY also found public servants strongly doubted the effectiveness of outsourcing, which 44 percent of those surveyed said actively reduced productivity, while o...

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