Air New Zealand’s 'worst trading conditions in history'

Tue, 29 Sep 2020

Air New Zealand chief executive officer Greg Foran has apologised for the airline's customer services failings.Foran, speaking to Air NZ’s annual general meeting, said the airline had never experienced so much change in such a short period of time.“This tested every aspect of our customer service proposition and although this situation was entirely unforeseen, and even our most pessimistic black swan event planning could not have predicted this, at times we did not just stumble, we fell. For that I sincerely apologise.”The...

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