Trustpower says customer churn lower when telco services added to power and gas

Thu, 05 Mar 2015

By Fiona Rotherham March 5 (BusinessDesk) - Trustpower, the multi-utility company controlled by Infratil, said customers that buy electricity and telco services have a much lower rate of churn than those that only buy one service. The Tauranga-based company’s general manager of commercial operations, Chris O’Hara, told those attending the Downstream energy conference in Auckland, that the overall churn for the electricity industry was 19 percent to 20 percent, around 14 percent for Trustpower’s electricity customers, and just 8 percent fo...

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