Vodafone NZ charged with breaching Fair Trading Act over "unintentional billing errors"

Wed, 22 Aug 2018

By Sophie Boot Aug. 22 (BusinessDesk) - The Commerce Commission has laid 10 charges against Vodafone New Zealand after it charged some broadband customers who were terminating their accounts for longer than it should have. The regulator filed the charges, spanning Jan 2012 to Jan 2017, in the Auckland District Court, alleging Vodafone, having agreed with a customer to terminate their service part-way through the next month, then sent an invoice that included charges for the entire next monthly billing period. "As such, the commission a...

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