Auditor-General criticises EQC over complaint handling, praises cost-control

Tue, 01 Dec 2015

By Edwin Mitson Dec. 1 (BusinessDesk) - The Earthquake Commission hasn't done enough to improve the way it handles complaints from property owners but has improved cost control, Auditor-General Lyn Provost says in a follow-up to her 2013 report on the EQC's repair programme for quake-damaged homes in Canterbury Provost concludes the EQC has taken on some of the recommendations of her 2013 report, which found its performance was "mixed". Two years on improvements have been made, but the Auditor-General says the EQC can't easily identify...

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