Bank sales tactics putting customer interests at risk, First Union report finds

Mon, 25 Jun 2018

By Nikki Mandow June 25 (BusinessDesk) - A new report shows bank staff are under increasing pressure to sell products such as KiwiSaver, insurance and credit cards to their customers, despite being urged last year to clean up their sales tactics. A survey of 600 Bank of New Zealand, Westpac Banking Corp and ANZ Bank New Zealand staff released today finds many bank staff feel under more pressure to sell financial products to customers than they did this time last year, when an Australian banking report into staff remuneration recommended s...

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