Big power companies face probe into customer-saving tactics

Tue, 03 Dec 2013

By Pattrick Smellie Dec. 3 (BusinessDesk) – Fears the big power companies will stifle small competitors is prompting the Electricity Authority to mount an investigation into the practice of customer “saves” and “win-backs” to prevent customers switching provider. The regulator issued figures showing that some small retailers, particularly Pulse Utilities (Just Energy) and Hunet Energy, which targets Asian customers on Auckland’s North Shore, have been particularly hard hit by competitors offering big discounts to “save” customers who start th...

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