Customer satisfaction in NZ banks rises despite Australian scandals

Sun, 17 Feb 2019

By Jenny Ruth Feb. 18 (BusinessDesk) - The scandals exposed by Australia’s royal commission into financial services don’t appear to have dented New Zealanders’ trust in banks. In fact, consumer banking satisfaction went up for three of the big four Australian-owned banks in the latest Roy Morgan Single Source (NZ) survey. And the overall satisfaction with banks rose to 79.1 percent from 78.2 percent a year ago. ANZ was the only major bank to see its customer satisfaction rating fall - down 1.9 percent to 77.1 percent. Still, the mos...

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