Consumers agree on what constitutes fairness, says FMA research

The nature of fairness in financial services was the FMA's focus in its research. (Image: Getty)

Thu, 18 Jul 2024

New research from the Financial Markets Authority shows that New Zealand consumers have a remarkably consistent understanding of fairness in financial services.Financial Markets Authority (FMA) chief economist Stuart Johnson said the regulator's purpose is to promote fairness in financial services, and it wanted to test whether there was consensus on what this looked like in practice. "Fairness, generally, is a broad concept which some perceive as too personal to apply to everyday financial activities," he said.“This re...

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