Southern Cross Travel discovers 20-year discounting error

Those extra dollars can go towards another travel experience. (Image: BusinessDesk)

Fri, 12 Jan 2024

Southern Cross Travel Insurance is refunding almost $7 million to customers who didn’t receive a discount on policies dating back to 2001.Last year, the travel insurance arm of the country’s biggest health insurer discovered some customers didn’t receive the discount they were entitled to, and it’s been contacting clients to refund them.The group flagged the issue in its annual report for the June 2023 year, saying it was well down the track of putting the issue right as it refunded affected customers and made changes to...

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