Westpac facing civil proceedings three years after self-reporting to ComCom

Details are emerging of a Westpac lender responsibility breach it self-reported in 2022. (Image: NZME)

Mon, 25 Aug 2025

Up to 14,410 borrowers and guarantors are affected by proceedings the Commerce Commission has filed against Westpac New Zealand for allegedly breaching lender responsibility principles, after multiple failures meant customers did not receive legally required information about their loans and, in some cases, agreed interest rate discounts.“The matter relates to historical issues with some Westpac products which we identified and self-reported to the Commerce Commission in early 2022,” a Westpac spokesperson said.“The issues rel...

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