Fonterra managers failed to immediately escalate WPC80 concerns to CEO, review finds

Wed, 04 Sep 2013

By Jonathan Underhill Sept. 4 (BusinessDesk) – Managers at Fonterra Cooperative Group waited days before escalating a clostridium bacteria contamination that led to a global recall up to chief executive level, according to the dairy giant’s own operational review. As a result of the review, Fonterra is to create a new role of group director of food safety and quality, answering direct to the CEO. It will also overhaul its communications protocols for handling a crisis, as well as its systems for product tracing. The Auckland-based company t...

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