Internet service firms hard to contact and difficult to swap, Consumer NZ says

Tue, 02 Feb 2016

By Sophie Boot Feb. 3 (BusinessDesk) - Big telecommunications retailers Vodafone New Zealand and Spark New Zealand rub their internet customers up the wrong way by being difficult to contact, but people stick with them all the same as it's too hard to compare services, according to a survey by Consumer NZ. A survey of the consumer lobby's 8,600 members ranked 12 internet providers, with Spark and Vodafone customers the least happy. Vodafone fared worst in the survey, with just 30 percent of 3,000 customers satisfied, compared to an ave...

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