Jewellers decry lack of transparency in claims market

Both Tower and IAG New Zealand use JVC Claims for jewellery claims. (Image: NZME)

Tue, 07 Oct 2025

Independent jewellers are up in arms about the practices of a third-party claims specialist who they say isn’t transparent enough.Major general insurance players Tower and IAG utilise JVC Claims to assess repairs and replacements for watches, bracelets, earrings, and similar items. IAG owns AMI, State, NZI, NAC, Lumley, and Lantern, and is the country's largest general insurer. In correspondence with BusinessDesk, Tower said it has about 10% of the general insurance market.Jewellers take umbrage over JVC Claims’ prac...

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