Air NZ to amend booking engine after lawyer’s complaint

Fri, 19 Jul 2019

By Victoria Young July 19 (BusinessDesk) - Air New Zealand will make changes after a lawyer complained to the Commerce Commission over scarcity pricing tactics. Barrister Michael Wigley - whose criticism over opt-out insurance led to a formal warning for the airline in 2015 - has gone to the regulator over the Air New Zealand's use of the phrase 'Flight Selling Out'. He made the complaint after seeing the phrase when booking flights on his mobile. He said he got to the fine print after scrolling through 13 flights which showed: “Sell...

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