Jetstar fined $2.25m for misleading customers about compensation

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Mon, 01 Sep 2025

Jetstar was fined $2.25 million on Monday for misleading nearly 100,000 customers about their compensation rights.The airline claimed the covid-19 pandemic caused it to lay off experienced workers and replace them with inexperienced staff who provided flyers with the wrong advice.The offending happened between January 2022 and March 2024, and the Commerce Commission prosecuted the airline.At the Auckland District Court, the airline faced 20 charges of breaching the Fair Trading Act.“The breaches of aviation law were in relation to compens...

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