NZ's largest telcos lag field in customer satisfaction says Consumer NZ

Wed, 01 Feb 2017

By Rebecca Howard Feb. 2 (BusinessDesk) - New Zealand's two largest telecommunications retailers, Spark New Zealand and Vodafone New Zealand, lagged the field for customer satisfaction in the latest telco survey from Consumer NZ. Out of seven internet companies included in the survey, Flip came out on top with 64 percent of its customers saying they were “very satisfied” with the service they received, compared with the industry average of 47 percent. Only 43 percent of Spark customers and 41 percent of Vodafone customers were very satisf...

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