Air NZ’s tricky call

Airlines everywhere are juggling booming demand with post-covid service disruption. (Image: Getty)

Thu, 11 Aug 2022

The mood on the 8pm Air New Zealand flight from Auckland to Wellington last Sunday was just short of mutinous.A large number of passengers were flying far later than expected. Another day of appalling winter weather, staff illnesses and perhaps the odd mechanical issue had cancelled their flights earlier in the day.Some travelling groups had been split up and learnt, just before the doors closed, that those left behind would be going nowhere because the 8.30pm to Wellington had just been cancelled.Yet midway down the plane was a row of empty se...

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