Big hurdles to overcome to make GovGPT really useful

The Government is launching a chatbot this month. (Image: File)

Thu, 03 Oct 2024

If war-ravaged Ukraine can harness artificial intelligence to improve its citizens' access to government services, why can’t New Zealand?That’s the question that inspired GovGPT, the Government chatbot developed by a small team at Callaghan Innovation and which is set to become available on October 16. Callaghan’s chief executive Dr Stefan Korn heard about how Ukraine’s Ministry of Social Policy was using artificial intelligence (AI) avatars to dispense information to citizens on pension programmes, unemplo...

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