Power companies face ban on "saving' departing customers

Tue, 21 Oct 2014

By Pattrick Smellie Oct. 21 (BusinessDesk) - Power companies face a ban on so-called "save" calls, where they ring a customer departing for a rival and try to entice them back with a better offer, to the dismay of large electricity retailers. The Electricity Authority published its decision today to ban the practice, but has stopped short of banning "win-back" offers, in which an electricity retailer tries to entice a customer who's switched power companies to return to the original supplier after the switch has occurred. Retailers wanti...

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