FMA tells insurers to be ready for next Cyclone Gabrielle

Thousands of Auckland homes were deemed hazardous after the 2023 floods. (Image: NZME)

Wed, 30 Jul 2025

Insurers need to improve their claims processes and other services before the next Auckland Anniversary flood or Cyclone Gabrielle, the Financial Markets Authority says.A new report from the authority (FMA) found that although the conduct of most insurers had improved since previous major weather events, there was still room for improvement.That included communication with claimants, handling complaints, having the resources to deal with a claims surge and managing third parties.Insurers’ conduct was scrutinised under the 2013 Financial M...

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