NZ Post outsourcing call centre jobs to Manila

NZ Post has had a small team in Manila since 2010. (Image: Getty)

Thu, 06 Mar 2025

New Zealand Post call centre jobs are gradually shifting to Manila in the Philippines as a cost-cutting measure, the E tū union says. While current workers will keep their jobs, vacancies in NZ will not be filled, with roles moving overseas instead, the union said.A NZ Post spokeswoman said the company has had a small team in Manila since 2010 and was now proposing to expand it to meet customer care demand.The plan included establishing an initial team of about 15 people in May.'Stronger together'“We remain committed to havin...

Subscribe to BusinessDesk

Stay informed on business, government and financial developments across New Zealand.

Deeply researched, twice-edited and fact-checked news
Annual subscribers also receive a complimentary subscription to The Wall Street Journal
Personalised email news alerts, plus gift up to 5 stories a month to non-subscribers

You can cancel anytime with two clicks, an email or a phone call.
Find out more.

We are serious about journalism.

Already a Subscriber ? Sign in here.

Name {{ registerForm.errors.get('name') }}

Email address {{ registerForm.errors.get('email') }}

Phone Number {{ registerForm.errors.get('phone') }}

Job Title {{ registerForm.errors.get('title') }}

Password Minimum password length of 8 characters.
Require at least one upper and lowercase, numeric, and special character. {{ registerForm.errors.get('password') }}

Repeat password {{ registerForm.errors.get('password_confirmation') }}

We had trouble validating your card. It's possible your card provider is preventing us from charging the card. Please contact your card provider or customer support.

Credit Card

Cardholder's name

{{ __(plans[index].name) | capitalize }} {{ plans[index].attributes.old_price | currency }} {{ plans[index].price | currency }}

All subscriptions auto renew but are easy to cancel.

I Accept The Terms Of Service

{{ registerForm.errors.get('terms') }}

Tax: {{ taxAmount(selectedPlan) | currency }}

Total Price Including Tax: {{ priceWithTax(selectedPlan) | currency }} {{ selectedPlan.type == 'user' && spark.chargesUsersPerSeat ? '/ '+ spark.seatName : '' }} {{ selectedPlan.type == 'user' && spark.chargesUsersPerTeam ? '/ '+ __('teams.team') : '' }} / {{ __(selectedPlan.interval) | capitalize }}

On the Money

On The Money: Anna Breman. Adrian Orr, and more

A moody week worthy of a Scandi-noir thriller involving plenty of bankers.

Dileepa Fonseka 5:00am

Opinion

Simon Robertson: Investing: What Wall St is banking on

Investors eye an upbeat finish as big tech and AI drive market growth.

Simon Robertson 5:00am

Technology

Trump saved TikTok – and wrecked the rule of law

TikTok users will be happy, but this is another blow to the rule of law.

The Washington Post 5:00am

Trump saved TikTok – and wrecked the rule of law

Sponsored

AI agents: opportunity or graveyard? Spark’s five-point playbook for success

Artificial intelligence agents – autonomous digital entities that analyse data, automate decisions, and act independently – are set to drive a new wave of business transformation.

Spark Enterprise

Sponsored