Warning over power and broadband bundle confusion

Time to unpack the hidden costs in energy and telco bundles. (Image: Unsplash)

Thu, 21 Sep 2023

Customer confusion over bundled energy and telecommunications services is in the Commerce Commission’s sights.The competition regulator has issued proposals for guidelines to require greater transparency about pricing so that consumers can see whether there are really savings being offered in an energy/telco bundle.The bundling of energy and, particularly, broadband has been an increasingly popular tactic among electricity and gas retailers, who reason that customers will be less likely to switch providers if they are receiving a range of...

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