Telcos still dominate consumer complaints, though online trading attracts more grizzles

Tue, 12 Sep 2017

By Paul McBeth Sept. 13 (BusinessDesk) - The Commerce Commission's annual consumer issues report shows telecommunications firms Vodafone New Zealand and Spark New Zealand still attract the most ire from their customers, although the rise of online shopping has seen a growing number of complaints in that space. The regulator plans to put greater emphasis on retail telco providers in the current year, as the most complained of sector attracted 603 complaints in the 2016/17 year out of 7,270 total complaints. Of that, Vodafone was the most...

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