The Wall Street Journal

Airline status so exclusive even elite unsure how they got it

Airline status so exclusive even elite unsure how they got it
The first-class social area on an Airbus A380 jet. (Image: Grant Bradley)
The Wall Street Journal
By Dawn GilbertsonBonnie Crawford was in danger of missing a connecting flight to Toronto for a board meeting last month when a United Airlines customer-service representative saved the day. She got rebooked on a pricey nonstop flight on Air Canada in business class. For free.You’re probably thinking, “No airline ever does that for me.” Crawford isn’t just any frequent flier. The chief customer officer for a software company and Portland, Oregon, resident has United’s invitation-only Global Services status.It&rsquo...

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