Trustpower targets greater savings, better service with increased automation

Tue, 17 Jul 2018

By Gavin Evans July 17 (BusinessDesk) - Trustpower plans further automation in order to lower costs and improve services in the hotly contested power and broadband markets it operates in. The Tauranga-based firm, the country’s fifth-largest electricity retailer by accounts, is using robotics, artificial intelligence and other digital tools to make its retail services faster and cheaper. But Fiona Smith, the firm’s general manager for customer operations, said Trustpower also wants to get more value from the interactions its staff have...

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