Warehouse prepares for Amazon juggernaut by upping customer engagement, adding services

Wed, 08 Mar 2017

By Jonathan Underhill March 9 (BusinessDesk) - Warehouse Group says it is a question of when not if Amazon arrives in New Zealand and estimates the online shopping giant will strip $4 billion to $5 billion out of Australia's retail market while becoming a more convenient option for Kiwi shoppers. Chief executive Nick Grayston said e-commerce only makes up about 10 percent of the New Zealand market, much lower than in other developed countries. But Warehouse has to prepare for increased disruption and part of the response is to move away f...

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