Carolyn McCann named Westpac's acting consumer chief

Westpac has appointed Carolyn McCann as the acting chief executive of its consumer division, effective May 12, 2025.

McCann, who is currently the group executive of customer and corporate services, will be seconded to lead the consumer division while the bank conducts an external search for a permanent replacement.

The move comes after the departure of chief executive Jason Yetton.

Westpac chief executive Anthony Miller expressed confidence in McCann's leadership, highlighting her achievements in overhauling the bank's operations, reducing broker time to decision, lowering scam losses, and simplifying the customer complaints process.

During McCann's secondment, Carolyn Hoy, the general manager of property, procurement, and resilience, will act as the group executive of customer and corporate services.

Hoy has been with Westpac for nearly 20 years, holding various roles in legal, compliance, and risk.