Mercury appoints Suraiya Phillimore-Smith as chief customer officer

Mercury has announced the appointment of Suraiya Phillimore-Smith as its new chief customer officer, effective from November 3, 2025.

Phillimore-Smith brings over 20 years of experience in customer strategy, marketing, and brand, having previously held executive roles at Suncorp NZ and Westpac NZ.

Mercury chief executive, Stew Hamilton, expressed his delight in appointing someone with Phillimore-Smith's expertise, emphasising the importance of customer-centric transformation.

Phillimore-Smith will be responsible for evolving Mercury's customer experience and providing customers with greater control over their energy use and spending.

Craig Neustroski, the company's former chief operating officer-customer, will continue in his role as chief strategy and transformation officer and assist with the transition.