AirAsia X drops pre-selected extras in online bookings after ComCom warning

Sophie Boot
Sun, 04 Sep 2016

By Sophie Boot Sept. 5 (BusinessDesk) - AirAsia X will drop the use of pre-selected 'opt-out' services and change how it discloses processing fees when selling airline tickets online after being issued with a formal warning by the Commerce Commission. The censure was issued over AirAsia X's flights from Auckland to the Gold Coast in March 2016, when the airline's advertised price for the flights didn't include a pre-selected checked baggage allowance and charged an unavoidable "processing fee."  "The Commerce Commission believes that i...

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