Adviser liability gap leaves couple with no easy options

Dispute resolution services say the liability gap affects EnableMe founder Hannah McQueen and many other advisers. (Image: NZME)

Garth Bray

Wed, 06 Nov 2024

Financial advice guru Hannah McQueen has sold her EnableMe brand to AMP’s Advice First, and one retail client says that has deprived him of the option to file a complaint. “You’re left hung and drying,” said the client, whose name BusinessDesk agreed to withhold. Neither McQueen’s former nor her current financial dispute resolution service (DRS) can assist the couple. Financial Services Complaints Ltd (FSCL) chief executive Susan Taylor wrote to the couple last month to explain why it could not take...

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