Healthcare providers' clunky patient portal apps: 'it’s not the tech'

Healthcare providers' clunky patient portal apps: 'it’s not the tech'
Even the best digital experience would only be a window into a "really messy house". (Image: BusinessDesk)
Ben Moore
“It's not a technology problem,” Josh Robb, founder and chief operating officer of Tend, said in response to a previous BusinessDesk article that asked why patient portal apps are so clunky.Patient portals are software products that act as a digital intermediary between healthcare providers and their patients – and can cause many a headache.But the problem, according to several industry professionals, is deeper than a need for a slicker user interface (UI).The problem is that digital tech and user expectations have outpace...

More Health

Green Cross Health navigates tough year with $16m profit
Markets

Green Cross Health navigates tough year with $16m profit

The company is navigating a 'challenging healthcare landscape'.

John Anthony 29 May 2025
Oceania dividend not expected for 'foreseeable future': Jarden
Property

Oceania dividend not expected for 'foreseeable future': Jarden

The retirement and aged care firm has signalled a change to its dividend policy.

Gregor Thompson 27 May 2025
Health NZ seeks ‘partnerships’ with major health contractors
Policy

Health NZ seeks ‘partnerships’ with major health contractors

The agency is establishing a major projects panel to tackle $6.4b pipeline.

Oliver Lewis 27 May 2025
Radius Care turns first profit in three years
News in Brief

Radius Care turns first profit in three years

Radius Care has reported its first net profit in three years and updated its dividend policy. The listed aged-care specialist reported net profit after tax (npat) of $7.4 million in its full-year financial results for the year to March 31, up from a loss of $8.5m previously.Under...

Gregor Thompson 21 May 2025