Healthcare providers' clunky patient portal apps: 'it’s not the tech'

Even the best digital experience would only be a window into a "really messy house". (Image: BusinessDesk)

Tue, 12 Dec 2023

“It's not a technology problem,” Josh Robb, founder and chief operating officer of Tend, said in response to a previous BusinessDesk article that asked why patient portal apps are so clunky.Patient portals are software products that act as a digital intermediary between healthcare providers and their patients – and can cause many a headache.But the problem, according to several industry professionals, is deeper than a need for a slicker user interface (UI).The problem is that digital tech and user expectations have outpace...

Unlock all stories free for 10 days

Stay informed on business, government and financial developments across New Zealand.

Deeply researched, twice-edited and fact-checked news
Annual subscribers also receive a complimentary subscription to The Wall Street Journal
Personalised email news alerts, plus gift up to 5 stories a month to non-subscribers

We won’t charge for 10 days. You can cancel anytime with two clicks, an email or a phone call. Find out more.

We are serious about journalism.

Name {{ registerForm.errors.get('name') }}

Email address {{ registerForm.errors.get('email') }}

Phone Number {{ registerForm.errors.get('phone') }}

Job Title {{ registerForm.errors.get('title') }}

Password Minimum password length of 8 characters.
Require at least one upper and lowercase, numeric, and special character. {{ registerForm.errors.get('password') }}

Repeat password {{ registerForm.errors.get('password_confirmation') }}

We had trouble validating your card. It's possible your card provider is preventing us from charging the card. Please contact your card provider or customer support.

Credit Card

Cardholder's name

{{ __(plans[index].interval) | capitalize }} {{ plans[index].attributes.old_price | currency }} {{ plans[index].price | currency }}

You will be charged in 10 days unless you cancel beforehand.
We will remind you three times before charging you.
All subscriptions auto renew but are easy to cancel.

I Accept The Terms Of Service

{{ registerForm.errors.get('terms') }}

Tax: {{ taxAmount(selectedPlan) | currency }}

Total Price Including Tax: {{ priceWithTax(selectedPlan) | currency }} {{ selectedPlan.type == 'user' && spark.chargesUsersPerSeat ? '/ '+ spark.seatName : '' }} {{ selectedPlan.type == 'user' && spark.chargesUsersPerTeam ? '/ '+ __('teams.team') : '' }} / {{ __(selectedPlan.interval) | capitalize }}

Economy

Auckland tumbles, Southland on top in ASB regional scoreboard

Auckland has fallen to 5th place.

Tom Raynel 4:10pm

Property

Property operator will negotiate with Italian restaurateur

Stride's CEO says the landlord won't be silly over a lease dispute with Portofino.

Maria Slade 3:40pm

Property operator will negotiate with Italian restaurateur

Primary Sector

Jones heads to Oz to woo mining investors

Work has begun on a critical minerals list and stocktake.

Ian Llewellyn 3:32pm

Jones heads to Oz to woo mining investors

Sponsored

Smart chargers don't just charge EVs

They also take the pressure off a stressed power network - We.EV

We.EV

Sponsored

Big change coming to insurance

Industry reset sees risk-based pricing coming for many homeowners.

VERO

More Health

News in Brief

Kiwibank director joins Evolution Healthcare as chair

Scott Pickering has been appointed chair of Evolution Healthcare and director of Fidelity Life.Evolution Healthcare is a private healthcare operator and Fidelity Life is New Zealand’s largest locally-owned life insurer.His position at Evolution Healthcare began on Monday and the...

Staff reporters 01 Jul 2024