Healthcare providers' clunky patient portal apps: 'it’s not the tech'

Healthcare providers' clunky patient portal apps: 'it’s not the tech'
Even the best digital experience would only be a window into a "really messy house". (Image: BusinessDesk)
Ben Moore
“It's not a technology problem,” Josh Robb, founder and chief operating officer of Tend, said in response to a previous BusinessDesk article that asked why patient portal apps are so clunky.Patient portals are software products that act as a digital intermediary between healthcare providers and their patients – and can cause many a headache.But the problem, according to several industry professionals, is deeper than a need for a slicker user interface (UI).The problem is that digital tech and user expectations have outpace...

More Health

Funding sought for new real-time prostate cancer diagnostic technology
Editor's Picks

Funding sought for new real-time prostate cancer diagnostic technology

As NZ trials start, researchers are already looking towards the huge US market.

Greg Hurrell 03 Jul 2025
Food packaging exposing us to microplastics in surprising ways
Health

Food packaging exposing us to microplastics in surprising ways

Highest number of particles that researchers found were in glass bottles.

Radius Care shrugs off aged care ‘crisis’
Markets

Radius Care shrugs off aged care ‘crisis’

Listed retirement providers are reducing their exposure to aged care. 

Gregor Thompson 23 Jun 2025
Mainland Capital delivers $50m raise for Chch hospital expansion
Finance

Mainland Capital delivers $50m raise for Chch hospital expansion

The oversubscribed raise will help fund a new state-of-the-art private hospital facility.

Oliver Lewis 13 Jun 2025