Humanoid robots and chatbots won't replace people, Air NZ CEO says

Wed, 23 Aug 2017

By Rebecca Howard Aug. 23 (BusinessDesk) - Air New Zealand's latest innovative bid to enhance customer experience is going better than expected but the airline has no plans to replace people with robots, says chief executive Christopher Luxon. The airline is partnering with Commonwealth Bank of Australia in a five-day experiment using Chip CANdroid, the bank’s social humanoid robot to help Air New Zealand customers check in and at the gate prior to boarding to Sydney. "People actually really enjoyed the interaction and it probably we...

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