Commerce Commission wants to detach telco disputes from industry

Telco commissioner Tristan Gilbertson says the Telco Disputes Resolution scheme has "improved considerably" but there is still work to be done. (Image: Commerce Commission)

Ben Moore

Fri, 08 Nov 2024

In its latest review, the Commerce Commission recommended that the Telecommunications Disputes Resolution scheme be unhooked from industry.The Commerce Commission’s (ComCom) telecommunications commissioner, Tristan Gilbertson, said the latest review found it “improved considerably” following the implementation of 2021’s recommendations.“TDR has undergone a transformation over the last few years by improving its operations, boosting consumer awareness, covering more of the problems that matter to consumers...

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