Electricity firms 'should have to tell customers best billing plan'

The regulator says its consumer care guidelines will be compulsory for all electricity retailers. (Image: Getty)

Fri, 02 Feb 2024

Electricity retailers may be forced to tell households the best pricing plan for them, under proposals put forward by the sector’s regulator.The Electricity Authority says the requirement that customers should be regularly told about the best power bill plan was one of its preferred options in improving the system for customers and increasing competition.The authority said its consumer care guidelines would be compulsory for all electricity retailers, after the voluntary scheme had patchy implementation.That decision was accompanied by a...

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