Spark scolded for misleading customers on broadband price hike

Thu, 23 May 2019

By Paul McBeth May 23 (BusinessDesk) - Spark New Zealand has been told off by the Commerce Commission for the way it hiked copper-line broadband prices last year when it didn't let customers know they could cancel their agreement. The regulator sent a warning letter to the country's biggest broadband provider today, saying Spark was probably in breach of the Fair Trading Act in the way it told in-contract customers on its copper-based broadband service that prices were going to rise by $5 a month. The commission said Spark's terms an...

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