Jump in Trustpower customer losses as retail business sale looms

Jump in Trustpower customer losses as retail business sale looms
Trustpower CEO David Prentice says customer churn remains below industry average.
Pattrick Smellie
Tauranga-based utility Trustpower has reported a sharp uptick in customer losses since the beginning of the year when the company announced it was contemplating the sale of its retail business.The text accompanying a graphic released with today’s profit result claims the company “continues to benefit from a sustained reduction in churn as a result of its multi-product offering”.However, the graphic itself shows that since early this year the only group not showing a sharply upward trend of customers moving to other retailers a...

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