Jump in Trustpower customer losses as retail business sale looms

Trustpower CEO David Prentice says customer churn remains below industry average.

Mon, 17 May 2021

Tauranga-based utility Trustpower has reported a sharp uptick in customer losses since the beginning of the year when the company announced it was contemplating the sale of its retail business.The text accompanying a graphic released with today’s profit result claims the company “continues to benefit from a sustained reduction in churn as a result of its multi-product offering”.However, the graphic itself shows that since early this year the only group not showing a sharply upward trend of customers moving to other retailers a...

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